Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, in that case , send an email to pro24support@incitworld.com, attaching proof of purchase the product, including the date of payment.

If by any misfortune, and we only make it clear here to reassure you, as this only happens on average, according to our shipping data, 1 in every 3600 shipments, you recieve the defective product, firstly, we deeply apologize for the incident, if this is the case, don`t worry, just send a email to pro24support@incitworld.com, explaining the situation with the attachment of the maximum number of detailed photos of the damaged product and you can rest assured that we will resolve the situation in the best way for you.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.